Services

Purchase Agreement

By accepting delivery of any product ordered from Lifecozy.com ("Lifecozy.com"), you ("Customer") agree to be bound by the terms and conditions listed below. You and Lifecozy.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Lifecozy.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Lifecozy.com.

Out-of-Stock (Back-Order) Items
If Lifecozy no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) LIfecozy can send you a comparable replacement item, or 2) Lifecozy can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.

Quantity Purchases
While Lifecozy is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Sales Service with any questions you may have

 Return Policy

These are Lifecozy.com’s (“Lifecozy”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the Lifecozy.com website. At Lifecozy.com, we offer a 100 % customer satisfaction guarantee. Our customers can apply for a return that is easier than ever. Please email your RMA request to support@lifecozy.com.

General Return Policy

- Return for refund within: 30 days
- Return for replacement:  180 days (Except the Props TV)
- Restocking fee may apply: 15% of the Final price

Here are the rules to follow for your return:

• You must request a return for refund within 30 days (45 days for international customers) after the invoice date. No refunds are issued after 30 days (45 days for international customers).
• Each return MUST have an RMA number, "a Return Merchandise Authorization" number. Please write down your RMA number on the outside of the box that contains the merchandise you want to return.
• One RMA number can only be issued for one invoice. If you have different items from different invoices, then you need to request a different RMA number for each return.
• You may obtain an RMA number by contacting Lifecozy  Support Service through any of the methods provided at www.lifecozy.com or by phone (310)-638-9090
• Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
• Any product not purchased from Lifecozy.com
• Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
• Any product from which the UPC code has been removed from its packaging
• Any product that exhibits physical damage
• When returning the product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. Lifecozy.com will not be responsible for any shipping loss.
• The customer must inform Lifecozy.com of any order discrepancy within 7 days of the delivery date. Physical damage to the returned product will void the product's warranty and the RMA policy.
• The shipping fee is non-refundable. The buyer is always responsible for paying the shipping costs when returning a product, as well as insurance. Lifecozy.com will not reimburse any customer for the shipping cost of a returned product.
• Please allow 2-7 business days to process your return.
• Lifecozy.com reserves the right to refuse service that would void the return policy.
• Please note that not all items are covered by our return policy

We suggest you read the complete return policy before you make your purchase.

Return Policy for Refunds

You may return most items sold by Lifecozy.com within 30 days from the invoice date (45 days for international customers) for a full refund. Please include a copy of your invoice. If you don't have the invoice, then please include a note with your order number or RMA number. Please note that all items returned for a refund must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals. A 15% restocking fee may be applied to all returns for a refund if the reason for the return is due to customer error.

Return Policy for Exchange or Replacement

At Lifecozy.com, we offer a six month warranty for product replacement or exchange (except Props TV). If you would like an exchange, the item(s) returned need to be unused/unopened and within warranty. You will also need to include the item code number of the product you would like to receive. If there is a difference in the cost, please provide a payment method for the difference. If you do not include the required information with your return you will be contacted by one of our customer support representatives. A replacement can be made for the same product and same brand.

Refund Shipping Cost

In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible for the cost of returning a product to Lifecozy

For further assistance please e-mail support@lifecozy.com